E-Mail Support

We are happy to assist you with support and technical inquiries. Please use our email ticket system. Send us your support request by email to:

  [email protected]

So that we can process your request as quickly as possible, please state in the subject line which product/software you are referring to and briefly describe the problem you are having.

Remote Support / Screenconnect

With ScreenConnect we can connect directly to your workstation via remote maintenance and solve problems together, providing quick and efficient help without an on-site appointment. The corresponding file for installing ScreenConnect can be found here:

 Start Screenconnect

Your benefits from the ticket system:

• All inquiries and processes are carefully documented.
• You have the opportunity to track the processing status of your requests at any time.
• Clear communication between you and the support team via a ticket ID
• With the ticket system, your inquiries reach the specialist experts in our company more quickly.
• Our experts can familiarise themselves with your problem better and faster.
• Recurring problems can be solved more quickly thanks to documentation.
• You can submit a ticket to us 24/7.